Order FAQ

What does the order and customization process look like?

We can customize most of our products! Dimensions, wood species, materials, and even brand-new designs can be made just for you.

Email us at [email protected] to get started.

Do you accept custom orders?

Yes! We offer bespoke furniture contracts tailored to your designs and specs.

• To review wood grains, samples, or discuss ideas, book a consultation by emailing us.
• Note: A small consultation fee applies, but is credited toward your final bill if you proceed

What is your lead time?

• Smaller/less customized pieces: about 10 days.
• Larger/custom pieces: longer, depending on complexity or if we’re creating a brand-new design.

I need my furniture delivered quickly.

Priority orders are available in some cases for an additional fee. Email us at [email protected] for details.

Do you offer delivery?

• Free driveway delivery within 15 miles.
• Small delivery fee for longer distances.
• Or pick up directly from our shop in San Francisco, California.

Can I view products in person before ordering?

Yes! If you’re buying an in-stock piece, we can arrange a viewing. Contact [email protected] to schedule a time.

What’s your warranty and return policy?

• Standard dimensions/configs: Free returns (minus delivery fees) within 30 days, as long as the piece is like-new.
• Custom pieces: Non-refundable unless defective. We offer free touchups within 30 days if anything goes wrong

Product FAQ

What woods do people typically choose?

Our 10 most popular species (see more on the [Materials page]) are Red Oak, White Oak, Maple, Cherry, Mahogany, Walnut, European Beech, Hickory/Pecan. These are all durable, attractive, and classic choices. You can also mix two species in a single piece.

For unique looks, we also offer specialty woods (custom order): Iroko, Jatoba, Teak, Padouk, Chechen, Ipe. Email [email protected] to book a consultation.

Can you make everything from solid hardwood (no plywood)?

Yes, for a premium.

• Wood movement: Untreated hardwood panels can crack over time, so extra treatments and techniques are required.
• Cost: Solid hardwood is significantly more expensive than plywood.

Do you use MDF or particle board?

No. We never use these materials in our furniture. Details are available on our [Materials page].

Can you stain one wood to look like another?

We don’t do faux finishes to mimic species, unless as part of a custom order.

• Stains can copy color but not the grain or character of a real hardwood.
• We prefer natural, authentic hardwoods.

What finishes do you use? Are they non-toxic?

We use natural tung oil or UV-cured hardwax oil on all furniture.

• Both are non-toxic with 0% VOC once cured.
• You won’t notice any odor or residue.

How do you care for your furniture?

It’s simple:

• Wipe with a damp rag and mild soap (like hand soap).
• Regular care keeps your furniture looking great for a lifetime.

Still have questions?

Contact us anytime at [email protected].